At The Art of Snailing, we are big fans of slow living and small footprints. That includes your digital footprint. This Privacy Policy explains what information we may collect through theartofsnailing.com, how we use it, when we share it, and the choices you may have.
1. A Little Privacy, Please
This Privacy Policy applies to information collected through our website, online shop, contact forms, email communications, and related online services. It does not apply to information collected by third-party websites or services that operate under their own privacy policies.
2. What We Collect on the Trail
Depending on how you interact with us, we may collect information you provide directly, including:
• Your name, email address, phone number, and mailing or shipping address.
• Order details, purchase history, product preferences, and transaction information.
• Messages, questions, custom-order requests, care questions, or other information you submit through forms or email.
• Email marketing preferences if you choose to subscribe.
• Any other information you voluntarily provide to us.
We may also automatically receive certain technical information when you visit the site, such as your IP address, browser type, device type, operating system, pages viewed, referring website, approximate location derived from technical data, and interactions with the site.
3. Why We Follow the Slime Trail
We may use information we collect to:
• Process and fulfill orders, adoptions, payments, shipping, and customer-service requests.
• Communicate with you about orders, inquiries, products, care information, events, or account-related matters.
• Operate, maintain, improve, and troubleshoot the website.
• Understand how visitors use the site and which content is useful.
• Send marketing emails when you have asked to receive them, subject to your right to unsubscribe.
• Prevent fraud, misuse, security issues, or unlawful activity.
• Comply with legal, tax, accounting, or regulatory obligations.
4. Cookies, But Not the Edible Kind
Our website platform and integrated services may use cookies, pixels, local storage, or similar technologies. These tools may help the site function, remember preferences, understand website traffic, measure performance, or support marketing features.
You can usually control cookies through your browser settings and, when available, through the cookie controls presented on the website. Blocking some cookies may cause parts of the site to move even slower than a snail, or not work correctly at all.
5. Payment Information Stays in Its Shell
When you make a purchase, payment information may be processed by third-party payment processors or commerce providers. We generally do not receive or store your complete payment-card number. Those providers handle payment data under their own privacy and security practices.
6. Who Gets a Peek Under the Shell
We may share personal information when reasonably necessary with service providers that help us run the business, such as:
• Website hosting and e-commerce providers.
• Payment processors.
• Shipping and delivery carriers.
• Email and customer-communication services.
• Analytics, security, fraud-prevention, and technical service providers.
• Professional advisers such as accountants, attorneys, or insurers when needed.
We may also disclose information when required by law, legal process, government request, or when we reasonably believe disclosure is necessary to protect rights, safety, property, customers, or the public. If the business is reorganized, sold, merged, or transferred, relevant information may be transferred as part of that transaction.
7. We Do Not Sell Your Secrets for Lettuce Money
We do not knowingly sell your personal information for monetary consideration. Some privacy laws use broader definitions of “sale” or “sharing” that may include certain advertising or analytics activities. If those laws apply to you and our website uses covered technologies, you may have additional rights described below or available through website privacy controls.
8. Email Without the Endless Trail
If you sign up for marketing emails, we may send you updates about new collections, events, products, or other Art of Snailing news. You can unsubscribe at any time by using the unsubscribe link in the message or by contacting us. Transactional messages about an order or customer-service request may still be sent when needed.
9. How Long We Keep the Trail
We keep personal information only as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, business records, tax and accounting requirements, dispute resolution, security, and legal obligations. Different categories of information may be retained for different periods.
10. Keeping the Shell Secure
We use reasonable administrative, technical, and organizational measures intended to protect personal information. No website, email system, database, or online transmission is completely secure, however, so we cannot guarantee absolute security. The internet is occasionally more chaotic than a terrarium after cucumber night.
11. Tiny Humans, Big Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the situation.
12. Your Privacy Rights
Depending on where you live, applicable law may give you rights regarding your personal information. These may include the right to request access, correction, deletion, a copy of certain information, or information about how it is used or disclosed. You may also have rights to opt out of certain targeted advertising, sale, or sharing activities where those concepts apply.
To make a privacy request, contact us using the information below. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right provided by applicable law.
13. Outside Links, Different Trails
Our site may contain links to social media, payment providers, shipping services, or other third-party websites. Once you leave our site, their privacy policies apply. We encourage you to review those policies before providing personal information.
14. Visitors From Beyond Our Garden
Our business is based in the United States. If you visit the website from another country, your information may be processed in the United States or other locations where our service providers operate. Privacy protections and data-processing rules may differ from those in your home country.
15. This Policy May Grow a New Shell
We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal requirements. The updated Policy will be posted on the website with a revised effective date.
16. Questions? Slide Into Our Inbox
If you have a privacy question or request, you can reach us here:
• Website: theartofsnailing.com
• Email: theartofsnailing@gmail.com
• Phone: 419-722-7810